Yes, can confirm its true, my local manager was shaking his head in disbelief. It seems as though Humphrey is just sitting in his office trying to invent new ways of trying to drive customers out. In no way am I advocating serving after closing time, but it is nice not to be rushed out onto the streets by a manager standing over you, demanding your glass bang on 11.20. Most customers drift out quite happily at this time anyway, but to be bullied and harried out (which is what this latest directive implies - regardless of whether you have any drink left or not at 11.30) simply brings another source of irritation into my life as a Sams regular.
Mr Smith. Please. You have a company that was a great monument to British culture and heritage, and you are increasingly making it the laughing stock of the industry. Whatever plight your pubs find themselves in, do not blame the managers, the smoking ban or the credit crunch. The vast portion of blame lies firmly at your doorstep, Mr Smith. Hand over to your son before it is too late. In fact hand it over to anyone. Anyone at all, even an MP would do a better job than you!!!!!
