A poorer service?

[Max]

Customers may probably notice that more recently, their local Sam Smiths may have become a little less efficient - and that the staff and/or management of that establishment don't seem as friendly.

Well it's understandable - because as Sam Smiths continue to put the squeeze on the number of 'staff hours available' to operate with - then obviously somethings got to give.

Of course the serious issue - is that individual legal rights are probably being jeopardised (with regards to legally allowed staff breaks) - and even more worrying - general health and safety.

But do the brewery care? What do you think? 

[funky_pineapple]

Break? What's a break? I never got one when I worked for the company.

[belfastgirl]

we are working with 1 member of staff a day,who is left on there own,i.e,me,also at nite there is only one on,thats wot happ when ur told 2 cut staffing hours,just not good enough,where is the safety for who on and the loyal customers that we have left?we are told that we not busy for more staff,catch 22,his staffs safety should come 1st,we may as well close,as he has killed what used to be a fantastic pub,until he got his grubby hands on us.

[mike Sagar]

Hi, This is my first attempt at replying to this wonderful site Re:- Sam Smith's, The Brewery & it's policies as promoted by the new area manager A Mr F.O. ???who does not have the best of either manners or man management skills. the Pub is in North Yorkshire.

My Wife worked for 7 years as a contract cleaner and also as the Chef. The pub worked only Tuesdays through to Saturday lunch times only, the clients all became friends over the period I worked behind the bar having obtained my Liquor license. We enjoyed a good food menu with all regulars using the pub many for 30 to 40 years. When the manager was recently retired, without proper notices being served.
The Area manager had recently gone on permanent sick leave and a Mr F.O. took over on the retiring managers leaving day. The new single manageress took over at approximately 11-00am the area manager arrived and spent alomost two hours on the phone without speaking to anyone. At 1-30pm when we were leaving he aproached my wife and said Oh don't bother coming in tomorrow we won,t be needing your services any longer the new landlady will be doing the work.
However I will confirm this by phone before the close of business tonight.

He Did, at 10-48pm he left a message on our answer machine confirming what he had said on the car park. A week later he writes to her and tells her he is shocked that she has decided to leave without giving notice. What a man. How do you combat that? The pub is doing nothing now most of the regulars are giving it a wide berth, how sad is that after many loyal years of support from both customers and staff?       

[belfastgirl]

i was really sorry to hear how ur wife was treated,mr,f,o,is the bigest a-hole walking,i hope u and ur wife take this all the way,thats whats wrong with this company they think they can get away with anything,he wouldnt last long as our area manager as my boss would knock him clean out,hes one very nasty man who thinks he can get away with anything,but hope u dont let him away with this,it about time people stood up to f,o,and h,s,keep us posted on what happens.

[Dave]

I can confirm everything Mike says. I am a regular at the pub in question. It had a fantastic range of home cooked food which I used to enjoy (although I did always feel they put too much salt in the chilli! - only joking).

The place is just going downhill at a pace. The poor woman who has taken over is being run ragged by Mr OB and it is honestly only a matter of time before she gets fed up of doing things off her own bat in an attempt to improve the place.

I run my own business and if I employed some of the "Customer reduction plans" that Sam's are using, I'd be bust by now. What the HELL do the Chuckle Brothers think they are doing?

[belfastgirl]

1 of our workers had to leave due to personal matters,has been here for many a years,and sadly isnt coming back,but good old sam smiths told my boss that the person was over paid by ?76 and were looking for it back,wot kind of man are we working for?she was never off,always on time,worked more hours than paid for,but due to wot happin in her personal life wont be back,wot is ?76 wen u give ur all,my boss was that angry told them to take it out there wages,like ive said before sam smiths dont give a dam about workers,i to will be leaving,i was only ever there for my boss,who is the best to work for,she is the only reason myself and wot staff we have are still there,wen and if she goes then so will the staff that are left,

[lindyloo]

  staff hours being cut yet again how can a place be run and only allow 68 staff hours if the pub is open nearly 12 hours a day and have food on at lunch time and have a cleaner keep the pub to the right standard. F.O.B strikes again.

[belfastgirl]

f.o.b. is only tryin to make himself look good,hes humps rite hand man,he wouldnt last 5mins at our place,if hes anything like our area man,he runs away from wot customers we have left,he cant face our lot,and hides in office,amaz how wee bit power goes to head,he try to bully staff and dictate but really hes just pupet for sams,do we take any notice of him,hell no.