What do you mean - you don't like our pies!?A previously loyal Samuel Smith customer, wrote to Humphrey Smith at the brewery - to convey his dismay, regarding the change in menu - and cessation of the previously 'home cooked' meals, and snacks.
This customer (who's identity we shall withhold for obvious reasons), then received a hand written reply from HS - explaining that the new frozen meals, from their own Sarah Brownridge food factory - should be indistinguishable from 'home prepared' (i.e. not frozen) - and just as nutritional. This is based on his own personal comparison experience, based on when his wife serves fresh, or previously frozen food.
However, HS fails to address the core complaint - which relates to the menu content.
It's also worth noting, that whilst it is in someways admirable, that HS should take the time to prepare the reply by his own hand - one can't help thinking that in this day and age, a typed (computer printed) one would have presented a more professional image, and be far more legible.
The customer who received the letter, has made it available for someone to scan and email to us. Which is posted below..
