disgraceful behaviour!!!!!!!

[hobo]

whilst having a wander around a few old haunts recently in leeds city centre unfortunately walked into the general elliot and witnessed what i dont think ive seen bar staff do before, as i was made aware by a regular gobby was the nickname of the person, was swearing at customers telling them to f,off because she was shutting the pub 6PM(YES 6PM) then actually grabbed two gents drinks and poured down the sink again saying p,off, when a customer said this isnt right your not in charge she said so what no ones here so im in charge,
                                            now i dont know about you folks but it upset me and the wife just watching it and i got some of it on mobile phone video.this cant be tolerated surely?? i remember being here a while back and the staff was nice,whats gone wrong?? im writing to the brewery and will send footage if asked for it..people paying good money should be able to enjoy thier pint without hassle/torment from anyone espeicially the staff

[Mustang Sally]

I have too witnessed her behaviour when visiting the elliot

[ian]

I am very sorry to say that I've found this pub is going down hill.

ian

[OldBreweryDrinker]

The last time i visited it had gone down hill, i was not going to go in but did.I believe the manager has now left the Elliot

[ian]

The last time i visited it had gone down hill, i was not going to go in but did.I believe the manager has now left the Elliot

Yes you are right. The language upstairs is a disgrace. Call me old fashioned but I don't like to hear swearing with ladies around.

ian

[antthe2nd]

yes have witnessed this womans rudeness too when in the elliot towards an old irish man a while ago calling him an irish t**t and ,id of thought the company would of sacked this person by now,not a good advert for company or trade

[bird]

hi all i agree bad language is a disgrace
we have had a sams pub for 16 months we had no exper in a pub b4 but learned quick
 now hope we run a good pub takings have nearly doubled, no bad  lang now all dicks been barred
all i see on here is bad comments ,surley there is more like us left to our own resorsers(only see mr smith once)that have good pubs and with in company policies do good a job
yes more staff hours would help,wages could be better
entertainment would be better
we have none but get on with it working 40+ hours each and proud of our pub
we have great customers a very clean and friedly bar by our hard work
before we came here we have worked hard all our lifes upto 18 hours a day
now we get a home, a wage,holidays ect
hard work never killed anyone try our life b4 sams

[devastatedrelative]

I'm pleased someone is allowed to get on and do a good job.  However, please do not assume that this will remain.  Humph really is so unpredictable - one minute you are the bees knees and the next he will try anything to get you out.

The strange thing is that Humph does not usually leave people alone  - even those who are in favour.  If he is your regional manager and has only visited once then this is a definite sign of extremely poor management on his behalf.  A good manager will have regular reviews with those who they line manage - both when things are going right and when things are not quite right.  This would mean that any problems should be ironed out before they become big issues.

Watch out for the 23/24 month milestone and get everything in writing even if it means you having to write and confirm conversations with Humph and/or the brewery.  If things do start going downhill - keep a diary and makes sure that you do join a union.

Make sure Humph does not find out that you have visited this site.  He is paranoid about it but still refuses to post anything.  There really was a warning memo.

I agree that hard work doesn't kill anyone but hard work plus Humph being totally unreasonable combined with his unreasonable behaviour does.  Many very good managers have either been pushed out or forced to resign. 

Good luck and I really hope you continue to be happy.

[antthe2nd]

have i missed something here or has the topic changed?
though there are alot of managers be left alone to do exactly that and thats manage ,good luck to you

[ian]

I know of a Sam's pub that will remain nameless where the loudest swearers in the pub are the managers.  Not a very good example to set to the customers.

Been also told that the beer that was once the best to be had is now crap.

ian

[OldBreweryDrinker]

Thats not a good image for themselves or for the brewery with so many manager leaving the company. I must say i have been in some very lively Sams pub on a Friday night in Leeds and Bradford and other places too.

[andrewtwelvetrees772]

The landlord in the Brown Bear seems happy and pulled me a good pint.

[Asm tiffy]

  If you are actually being left alone and allowed to manage, I suggest you offer up a prayer of thanks to your God and then keep your head down (not that that will help when Humph remembers that you are there!!)